A guide to your employment rights case

This guide contains important information about your employment rights case.

At Thompsons – the UK’s most experienced personal injury law firm – we only work for the victims of accidents and injuries. We never represent insurance companies or employers.

Thompsons has led the way in creating new laws for working people and every year, we recover more than £200 million in compensation for people who don’t make legal history, but for whom we fight just as hard.

You can take a look through the ground-breaking cases we have won over our 100-year history.

We don’t just deal with personal injury. We are also proud to help trade union members, depending on the arrangement with their trade union, with:

• Problems at work or after dismissal
• Professional conduct hearings
• Criminal cases connected with work
• Cases arising from defending the right to organise and be members of a trade union
• Other cases supported by a trade union.

‍Our aim

We strive at all times to provide a high-quality service and a standard of care in which you can be completely confident.

That means we will:

• Use plain language
• Keep in touch regularly
• Respond quickly
• Keep you fully informed
• Give independent advice.

Our lawyers

We work in specialist teams and our lawyers receive extensive training.

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Our offices

Our network of UK offices are open during normal office hours (Monday-Friday, 9am-5pm). If you need to contact us outside these hours, just ring and leave a message and we will call you back. Remember to tell us your case reference number – you will find this on the letters we send you. Alternatively, we can be contacted by email if you would prefer this. If you contact us by email, or you give an email address, we will assume you do not object to us using that address to contact you. If at any time you wish for us to stop contacting you via email, just let us know.

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Our equality and diversity policy

As a trade union law firm, equality and diversity are at the heart of what we do. Thompsons is committed to promoting equality and diversity in all our dealings with you. Tell your lawyer about anything that will help us to communicate with you or help you participate in
mediation, tribunal or court proceedings.

Complaints

We are committed to providing the highest quality legal service to our clients. If you have any problems with the handling of your case we hope you will let us know straight away.

Thompsons has a procedure in place to help resolve any complaints promptly and fairly. This is available on request from the Managing Partner at your local office, or you can view a copy at here.

If any complaint cannot be resolved using this procedure, you can ask the Legal Ombudsman at P.O. Box 6806, Wolverhampton, WV1 9WJ, by emailing enquiries@legalombudsman.org.uk or by calling 0300 555 0333 to consider your complaint.

Normally, you need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. From 1 April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year from when you should reasonably have known there was cause for concern.

We are regulated by the Solicitors Regulation Authority.

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Responsibilities

We have certain responsibilities that we owe you.

These include an obligation to:

• Review your case regularly
• Advise you of any changes in the law
• Advise you of any circumstances and risks we know about that could affect your case.

We will always discuss with you any major steps you take in your case.

We need you to:

• Tell us what you want us to do clearly, accurately and within reasonable time limits
• Provide us with all the documentation we need within the time we need it
• Keep safe any documents that might be needed for your case
• Tell us of any change in your address or contact details straight away
• Tell us if you are considering declaring yourself bankrupt, are bankrupt, or have in the past been bankrupt.

Terms and conditions

Please find our terms and conditions in full here.

We don't just offer support with employment rights.

If you have been injured, you may be entitled to make a compensation claim. You can do this entirely free of charge as a dedicated trade union law pages. Get in touch via our online enquiry form for free, no-obligation advice and to discuss your case.

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